"The trullo was just fantastically beautiful and well kept and the owner always available and nice. We requested when we booked the Trullo that we have a dog and we were told that it is not a problem. When we got there the owner wasn't informed about our dog coming and we had to pay 50 Euro more, for what ever special cleaning has to be done because of the dog. Also, we had to ask the owner to bring some standard items which were not there like rubbish bin and bags, bottle opener, kitchen towels... But we had to buy the wine opener and barbeque utensils anyways. Otherwise we spent a very nice holidays at the Trullo and in the nice swimming pool."
Réponse de l’administrateur :
"Dear Fabiano, thank you for your comment. I'm pleased to read that you spent a very nice holidays at the Trullo and enjoyed its nice swimming pool. I am sorry about the misunderstanding about your dog: an error in communications must be slipped on my and the owner's part at a moment when there was an overload of requests. It is my duty and pleasure to help our guests in their accommodations. if you had informed me about your needs I would had been ready to satisfy your forthcoming requests.
I will do my best to improve my performance for you next year if you will contact me again. Warm regards, Nicla Ferrante "
